Dropbox: Reimagine File Management Experience

In this study, our team of four worked with Dropbox to explore the current state of the user experience of managing files across multiple devices. To ensure that our study works in tandem with Dropbox’s roadmap, we met with our advisor, Paolo, once every week for check-ins and mentoring.

As our final product, we created O-Space, a mobile organization software add-on that streamlines the user experience of organizing files on phone.

Duration: 20 weeks

Team: Jennifer Lukban, Mahlet Tiruneh, Sharon Wong

My Role: UX Designer, UI Designer, User Researcher

Tools: Figma, Miro, Adobe Illustrator, Adobe Photoshop, Adobe After Effects

Skills: User Research, Interaction Design, Prototyping

Goals & Objectives

We want to understand the experience of cross-device organization of personal files as well as the pain points that arise when accessing, navigating, and retrieving files across devices.

Research Questions

What are users’ experience with cross-device organization of personal files?
What are the pain points that arise when filing, navigating, and retrieving across devices?

Target Audience

Our target audience is Dropbox’s main user group: 25-60 year olds who are currently organizing personal files on two or more devices.




Research Affinity Diagram


Insights & Recommendations Table


User Journey


Concept Testing Matrix

To analyze the concept testing data, we created a matrix using sticky notes.
The sticky notes include insights about participant expectations, whether the prototype met their expectations and pain points, and general appeal of the product.


Feature Highlights


Streamlined Process
O-Space allows users to add unorganized files and desired destinations for a streamlined file organization experience. Users have more control over what is shown on the screen, which helps them to concentrate on the management task and not disturbed by other nested items.

Effective Organization
O-Space enables effective and efficient sorting with drag and drop functionality. Multiselection is implemented with long press and sliding. With destinations laid out, dragging and dropping becomes easy on a smaller screen.


Easy Access
O-Space provides easy access to file location, displayed in mindmap view by default. Users can view the location of targeted file/folder in their original organization structure. The conventional grid view and list view are also available as alternative views.

O-Space encourages active organization through the functionality of reminder. Users can set a reminder for themselves to organize files, making the organization process more productive.



Through this project, we learned about the importance of certain skills in each phase of the project (for example, research: important to take notes and be detail oriented during user interviews). One of our many takeaways from this phase was that the ideation process and designing a visualized solution to pain points is a long process that takes lots of time. Prioritizing those ideas also took an extensive amount of time. We need to keep our focus on the general structure and concepts that can be presented in the concept testing, instead of looking into UI components too much at an early design phase.

Another takeaway is the importance of frequently reminding ourselves to tie back our ideas to our research and design questions. This ensured that our ideas progressed to answer those questions. While it was difficult to transition from the mindset of conducting usability tests, we began to realize the importance behind focusing on the concepts when concept testing, as opposed to focusing on the user interface.

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